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Company Overview

Customers are the most important part of any business.  Our approach to customer experience helps our clients make life easier for their customers—by providing knowledge where and when they need it. This drives consumer loyalty and incredible operating efficiencies. We give you the tools to stay informed and in front of your customers and business around the clock. 

While CRM providers focus on back-end efficiency, we are customer-centric in everything we do. Our focus is on creating great customer experiences.

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About Us

We’ve been in the customer service business since 1997. We develop customer experience products around the principle that customer service is one of the most important aspects of a successful business or organization. The world’s leading corporations, government agencies, and educational institutions look to us to help them provide exceptional customer experiences, while lowering operating costs. 

Isn’t it time you took a look at what RightNow can do for you?

Find out more about About Us.

Leadership Team

The board of directors and executive management team guide a group of professionals dedicated to delivering SaaS CX software solutions that help our clients achieve great success in customer experience management at every level of interaction.

Find out more about Leadership Team.

Careers

Looking to grow with a SaaS customer experience software company with offices around the world? Want to stay ahead of the technology curve? Then get on board with RightNow.

Find out more about our current Employment Opportunities. Careers.

News Center

Read the latest media announcements and related industry news, and learn how consumer-centric organizations around the world are delivering a superior customer experience with RightNow’s SaaS customer experience solutions.

Find out more about News Center.

Events

Whether online or at industry gatherings, RightNow can give you the information you need to improve your business results.

Find out more about Events.

Partners

At RightNow, we recognize the vital role our partners play in our ecosystem. Our partner programs provide a strong foundation of support and collaboration that fosters value and mutual business success for our clients and our partners.  We continue to seek new partners and evaluate applications based on strategic fit and opportunity to jointly expand our market presences.

Find out more about Partners.

Investors

Our client’s success is our success. We work hard to help our clients achieve their customer experience objectives. By creating value for our clients through our customer experience solutions, we believe this will translate into value for our shareholders in terms of growth and revenue.

Find out more about Investor Relations

  • RightNow CX

    RightNow CX, the customer experience suite
    Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How

    • RightNow Web Experience

      Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels.

      Find Out How

    • RightNow Social Experience

      Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas.

      Find Out How

    • RightNow Contact Center Experience

      Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.

      Find Out How

    • RightNow Engage

      Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • CX Cloud Platform

    CX Cloud Platform
    Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How

    • Knowledge Foundation

      Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction.

      Find Out How

    • Enterprise Integration

      RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems.

      Find Out How

    • Mission-Critical SaaS

      Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand.

      Find Out How

    • Current Release

      RightNow releases its CX software solution four times a year. Learn more about the latest release.

      Find Out How
  • Services

    Services
    RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How