Chief Technology Officer And Vice President Of Development
Having grown up and worked on the east coast all his life, Mike jumped at the chance in 1998 to join an early stage Internet startup located in Bozeman, MT. Mike was the 7th RightNow employee and has led product development efforts since joining RightNow.
Experience
Leads RightNow’s product design, development, and quality assurance for the company’s on demand consumer-centric CRM solution. Under Mike’s direction, RightNow’s product line has grown to include 30 web, social and contact center experience management, marketing automation, feedback management and voice automation applications. He is responsible for the technical product and hosting architecture and is a key contributor to RightNow’s strategic planning.
Prior to joining RightNow, Mike held several computer research and product development roles at AT&T/Lucent Technologies/Bell Labs Research. His background and expertise in large real-time systems and networks are reflected in RightNow’s award-winning solutions.
At Bell Labs Research, Mike participated in the development of a first-generation DSL System, a breakthrough for high-speed consumer internet access over existing phone lines.
At Lucent, Mike was a lead architect in the redesign of AUDIX, the company's voice-messaging product. He also contributed to the introduction of several innovations in voice-message networking topologies, including the development of the AUDIX TCP/IP Networking Protocol, for which, Mike was the sole developer.
At AT&T, he was a principal architect of a client-server operations support system (the world's largest client-server deployment at the time) designed to accommodate 1,000 support technicians simultaneously.
Education
MS, Computer Science
Rutgers University
Why Mike Is Proud To Work At RightNow
“It’s great to work with such a creative and smart group of people. Our dedication to help our customers succeed has been a large factor in the success of RightNow itself.”
Outside The Office
Mike recharges his creative battery by spending time on horseback in Montana’s backcountry. Mike is a Montana licensed guide and enjoys sharing his love for the outdoors with others.
Greg Gianforte