Company
RightNow Leadership Team
The RightNow® board of directors and executives guide more than 700 talented employees to deliver SaaS customer experience solutions that help consumer-focused companies deliver great customer experiences.
Greg Gianforte, Chief Executive Officer and Founder
A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
Learn more about Greg Gianforte.
Susan Carstensen, Chief Operating Officer
Susan manages the company’s field operations through the regional general managers and drives marketing, technology operations, and development. Joining RightNow as CFO in 1999, Susan has helped RightNow enjoy continuous growth.
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Jeff Davison, Chief Financial Officer
Jeff is responsible for the company’s finance organization. He joined RightNow in 1999 as controller; a year later was promoted to vice president of sales operations, before assuming the CFO role.
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Jason Mittelstaedt, Chief Marketing Officer
With RightNow since 2000, Jason leads RightNow’s global marketing team and played a key role in transforming RightNow from a niche eService player into a publicly held company offering a complete SaaS Customer Experience Management solution.
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David Vap, Chief Solutions Officer
David joined RightNow in 2006 is responsible for the entire RightNow solution including Products, Partners, and Best Practices, including the five Centers of Excellence.
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Alan Rassaby, Vice President of Legal and Risk Management, General Counsel, Secretary
Alan joined RightNow in 2000 and leads the company's legal, risk management, corporate services, and human resource initiatives.
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Mike Myer, Chief Technology Officer and Vice President of Development
Mike joined RightNow in 1998 and is responsible for driving the company’s product design, development, and quality assurance efforts to create a complete CX solution to deliver outstanding customer experiences.
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Laef Olson, Chief Information Officer
Laef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.
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Marcus Bragg, Vice President and General Manager, Americas
Marcus oversees all field-based operations in the Americas, including sales and professional services. Marcus joined RightNow in 1998 and has held a wide range of technical and sales leadership roles including vice president of North American Western Region sales.
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Joseph Brown, Vice President and General Manager, Europe, Middle East, and Africa
Joe is responsible for leading business growth across RightNow's vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 2005 to spearhead its voice-enabled CX strategy.
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Steve Daines, Vice President and General Manager, Asia-Pacific
Steve manages RightNow’s operations and sales in the growing Asia-Pacific region. Steve joined RightNow in 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales.
Learn more about Steve Daines.
Greg Gianforte