Vice President And General Manager, Asia/Pacific
A fifth generation Montanan, Steve grew up in Bozeman where he now lives with his wife Cindy and four children David, Annie, Michael, and Caroline.
Experience
Steve joined RightNow in June 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales. His current position as vice president and general manager in the Asia Pacific region has united his experience with Asian cultures and his vast knowledge of the software industry.
Steve spent 13 years at Procter & Gamble where he spent his first seven years managing operations in the United States. In 1991 Steve served the company abroad in their China office leading Procter & Gamble’s business expansion in China and Hong Kong. He continued in this position for six years.
Steve pioneered the thinking around “zero contact resolution” as a way to improve customer service. He has a patent pending regarding a methodology he developed for monitoring customer experience and driving proactive care. As a key executive at RightNow, Steve has been featured in numerous publications including CIO and CRM Magazine.
Steve is also an active civic leader in his home state of Montana, and was asked and accepted to be a candidate for Lieutenant Governor in the 2008 Montana gubernatorial race.
Education
Institute for Productivity through Quality
Executive Training Program
University of Tennessee
BS in Chemical Engineering
Montana State University
Why Steve Is Proud To Work At RightNow
“Working along side passionate leaders who care about serving their customers around the world -- leaders who check their ego’s in at the door, and put the greater good ahead of their own personal gain.”
Outside The Office
Steve and his family are four season Montanans who enjoy fly fishing and backpacking in the summer, hunting in the fall, skiing in the winter and playing baseball in the spring.
Greg Gianforte