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Joseph Brown

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Vice President And General Manager Europe, Middle East, And Africa (EMEA)

Originally from South Africa, Joe recently became a United States citizen. He splits his time between a home in the Thames-side town of Marlow in the UK and a home in the San Francisco Bay Area.

Experience

Joe currently serves as EMEA general manager for RightNow and is responsible for leading business growth across RightNow's vertical markets, territories and partner channels. He joined RightNow in 2005 as vice president of voice solutions. In this position he spearheaded the company’s voice-enabled CRM strategy and was responsible for directing technical development, product management and go-to-market strategies for all RightNow's voice software solutions.

Joe is the former CEO and general manager of Edify, a technology company that was acquired by Intervoice.  Intervoice has since been acquired by Convergys. Under his guidance, Edify became one of the leading vendors in the multi-channel contact center market.

Joe has also held many other leadership positions in the technology industry. These include senior vice president of worldwide field operations for Auspex Systems and vice president of marketing for Unisys Corporation's UNIX Systems Division.

Education

MBL
University of South Africa
Bachelor of Commerce (Legal)
University of Witwatersrand (South Africa)

Why Joe Is Proud To Work At RightNow

“Too often companies make hollow promises to customers. It’s a problem that’s particularly endemic in the software industry – but not at RightNow. Having spent my entire career in the software industry, it’s refreshing to be part of a company that actually delivers immediate and future benefits to its customers. Putting the customer first is part of our DNA and is possible because we have great people concentrated on taking pride in their work.”

Outside The Office

Prior to his software career, Joe was a pro-soccer player in South Africa. Today, he maintains his interest in all sports; Joe is a keen golfer and has played many of the world’s most famous golf courses. He and his wife are also season ticket holders for Stanford University’s basketball and football teams.

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