Vice President And General Manager, Americas
Marcus has the unique distinction of being the very first RightNow employee. From the wide open Montana ranges to the hustle-and-bustle of London, Marcus has traveled the globe helping RightNow rocket from small start up to a publicly traded, leading on demand customer experience software company. Currently Marcus lives in San Mateo with his wife and infant son.
Experience
As vice president and general manager, Americas, Marcus oversees all field-based operations in the Americas, including sales and professional services. He also serves on the company’s executive management team.
Most recently Marcus served as vice president of RightNow’s North American Western Region, which is the company’s most successful region in the Americas, taking it from $1 million to $30 million in recurring revenue in just six years.
During his ten years at RightNow, Marcus launched the company’s customer support and solutions consulting organizations. He also led the company’s geographical expansion, assisting in opening the first international office in the United Kingdom, where he established a bi-lingual support center. Marcus served as the managing director of RightNow’s United Kingdom office, leading sales and solutions consulting, customer support and professional services. Under his leadership, the region’s revenue tripled.
Marcus also played four years of collegiate football at Montana State University as a wide receiver and punter.
Education
BA, Management Information Systems
Trinity College and University
Why Marcus Is Proud To Work At RightNow
“We are one of the few organizations that leads with asking customers to pilot our solutions and prove the value we will provide before making long term commitments. The people of our organization are the true difference that makes this a great place to work.”
Outside The Office
Outside of the office you will find Marcus spending time with his family, teaching his son how to walk, or hitting the links on one of the many beautiful golf courses in the San Francisco Bay Area.
Greg Gianforte