Company
About Us
RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide. RightNow is listed on the NASDAQ under the symbol RNOW.
Meet Our Leadership Team
The board of directors and executive management team guide a group of professionals dedicated to delivering hosted customer experience management software solutions that help our clients achieve great success in customer experience management at every level of interaction.Find out more about Leadership Team.
Why RightNow?
RightNow is helping rid the world of bad experiences one consumer interaction at a time, 7 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than six billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.
CX (Customer Experience) is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales and increase efficiency. CX is not a new name for CRM (Customer Relationship Management). It is built from the ground up for consumer organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to solutions that focus externally to deliver superior customer experiences.
Find out more about RightNow CX.
Mission Critical SaaS
The RightNow customer experience suite is flexible, easy to configure, and fast to deploy since they are delivered as a service. Our average time to deployment is 45 days.
Find out more about CX Platform.
What Kind Of “Different” Results Can A RightNow Client Achieve With CX?
RightNow's clients are widely recognized for success in delivering extraordinary results:
- Nikon realized 3200 percent ROI over three years
- Overstock.co saw email volumes drop 72 percent, as well as FCR up 10 percent and AHT down 25 percent
- Drugstore.com sees 25 percent of Beauty.com chat sessions convert to sales
All these clients are improving their customer experiences and reducing costs. It is no mistake that RightNow has won more Gartner and 1to1 Media awards three years running than any other software vendor.
View our Client Showcase.
Related Information
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Article: Our Mission
At RightNow, our mission is to Rid the World of Bad Experiences. That’s what we’re going to do today – at work, for our clients, and in our community.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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Research & Analysis: RightNow's 4th Annual Customer Experience Impact Report
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
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Case Study Summary: 2008 Gartner & 1to1 Customer Awards
Read how Marktplaats.nl, Nikon, Overstock.com and eHarmony earned their 2008 Gartner & 1to1 Customer Awards.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
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Article: Client Awards
Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.
Greg Gianforte