Meet Our Leadership Team

The board of directors and executive management team guide a group of professionals dedicated to delivering hosted customer experience management software solutions that help our clients achieve great success in customer experience management at every level of interaction.

Why RightNow?

RightNow is helping rid the world of bad experiences one consumer interaction at a time, 7 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. With more than eight billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.

CX is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales, and increase efficiency. CX is not a new name for CRM (Customer Relationship Management). It is built from the ground up for consumer-centric organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to solutions that focus externally to deliver superior customer experiences.

What Kind Of “Different” Results Can A RightNow Client Achieve With CX?

RightNow's clients are widely recognized for success in delivering extraordinary results:

• Nikon realized 3,200% ROI over three years
• Overstock.com saw email volumes drop 72%, as well as FCR up 10% and AHT down 25%
• Drugstore.com sees 25% of Beauty.com chat sessions convert to sales

All these clients are improving their customer experiences and reducing costs. It is no mistake that RightNow has won more Gartner and 1to1 Media awards three years running than any other software vendor.