Client Success
At RightNow, our priority is helping clients meet their customer experience objectives, and many have achieved amazing success using our on demand CX solution. Whether it is impressive ROI, reduction in email and phone volume, or most importantly a remarkable increase in customer satisfaction, our clients have consistently provided award-winning results. We are very proud to share these success stories with you. Below are just a few.
Sony Online Entertainment
With its comprehensive customer portal, SOE’s Free Realms page enjoys an 88 percent web self-service rate.
Electronic Arts
EA uses RightNow to provide a flexible worldwide platform for their customer support.
BT
In less than a month of using the RightNow CX solution, BT saw customer satisfaction increase 50 percent.
Snapfish
A division of HP, Snapfish's customer portal is one of the most interesting uses of the capabilities RightNow provides.
RealNetworks
Using RightNow CX, RealNetworks has decreased email response time and increased customer satisfaction.
Pantone
Using RightNow, Pantone has been able to streamline and expedite their contact center's query-answering process.
Big Fish Games
Big Fish Games uses RightNow to better staff their department, forecast growth, and cross train employees to maximize efficiency.
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