You work hard to keep your customers happy. We do too. Our CRM software solution gives you the power to keep up with today’s demanding customers. Competition is only one door or click away. How will you keep your customers delighted, while at the same time controlling costs?
With RightNow, traditional and online retailers drive sales by assisting customers and engaging shoppers throughout the purchase process. By using our customer relationship management (CRM) solution and knowledge foundation, retailers deliver great customer experiences that keep customers returning.
RightNow’s On Demand CRM Solution Allows Retailers To:
- Support the multi-channel shopper across all communication channels
- Achieve higher first contact resolution rates
- Drive incremental sales
- Gather customer feedback at the points of interaction
- Track trends and manage issues
- Strengthen brand and customer loyalty
Over 120 retailers such as Cabela's, Drugstore.com, eHarmony, and Overstock.com use RightNow® to drive conversion rates, increase customer retention, and deliver incremental sales.
Note to Partners