Call Tracking Software

Call Tracking Software From RightNow Works In Conjunction With Your Other Customer Experience Touch Points, Including:

• email
• online chat
• web correspondence
• telephone calls

This case management option allows your customer service team, as well as your sales team, to leverage intuitive call tracking software to enter every call with a detailed history regarding the customer being served.

If a customer has contacted your organization via your website, and conversed with another customer service representative before being transferred to you, RightNow's call tracking software will allow you to take the call with an understanding of the customer's previous interactions so that you can achieve greater first-call resolutions or sales.

Call Tracking Software & Web And Voice Self Service

Call tracking software is only one important element in advanced customer experience. Call tracking software, used in conjunction with self-service customer care solutions provide optimum advantages for your customers and customer service representatives alike. An automated customer service function allows you to provide customers with instant answers to common inquiries, delivering instant answers. This provides more time to your customer service representatives so they can give more dedicated attention to the customer inquiries that may require more than one simple answer to reach resolution.

All the while, call tracking software from RightNow captures information from these transactions giving you insight into the nature of customer calls, one customer at a time.

Customer Service Call Tracking Software From RightNow

To learn more about total customer care solutions from RightNow, including the value our call tracking software provides, please visit our Multi-Channel Contact Center page. And for more about our customer service call tracking software solutions, as well as other essential CRM options from RightNow, please contact us today.