Call Center IVR Software

Call center IVR solutions create the ultimate win-win situation. By empowering your customers and prospects to quickly find the information they need, whenever they need, or channeling them to the right person to address their specialized need, you can ensure swifter resolutions. At the same time, you can create more time for your customer service representative to address individual customers, so that every customer feels like he or she is important and cared for. And with powerful reporting and analytics tools, you can continue to tweak and tune your call center IVR software parameters to meet the needs of your customers as their needs change over time.

For more information regarding call center IVR software solutions from RightNow, as well as a critical look at the increasingly popular role it is playing across a range of industries, please browse the following resources:

• RightNow Voice & IVR Systems
• Perfecting the Customer Experience with New Voice Solutions

Call Center IVR Software across your Enterprise

Most organizations use call center customer service for a variety of tasks. Beyond the incident management process, it can be used for sales lead management, feedback surveys, internal performance reporting, and more. By automating certain aspects of the call center with call center IVR software, your organization can bolster these facets of customer relations to drive continued sales and consistently improve customer service workflow models.

• Service Because many customer inquires are basic and similar, the ability to use call center IVR software from RightNow to automate common service requests (such as account status, password resets, site location, hours of operation) not only gives your customers 24/7 access to the information they need, but affords your customer service team time to dedicate to more complicated customer needs.
• Sales As a valuable sales lead management tool, you can set your call center IVR software parameters to automatically deliver sales leads to the most appropriate salesperson. Further, advanced call center monitoring software features provide an instant snapshot of valuable support information such as lead origin, previous communications with your organization, and more to assist your sales team in closing each sale.
• Feedback Gone are the days of reactive customer service. Today, the companies that thrive are the ones that ask their customers for feedback. This way, small problems can be addressed before they become big problems - because big problems usually cost big money. With call center IVR software, you can offer your customers a simple feedback survey at the end of a call and use their responses to foster continued improvements.
• Analytics Through powerful dashboard and reporting features, call center monitoring software from RightNow can capture valuable data related to first-call resolution, average call duration, effectiveness of automated systems, and more. This information feeds the initiatives that capitalize on new growth and revenue opportunities.

Call Center IVR Software from RightNow

Offer a better customer experience while simultaneously reducing internal costs with a flexible selection of Call Center IVR Software solutions from RightNow Technologies. To learn how, please visit our IVR Systems page. And for a strategic look at the ways Call Center IVR software can bolster your organization's customer relations efforts, please listen to our free webcast: Perfecting the Customer Experience with New Voice Solutions.

For more about our Call Center IVR Software, as well as other call center monitoring software solutions from RightNow Technologies, please Contact Us today.

Additional Resources:

Customer Relationship Management System
Email Marketing Campaign Software
Incident Management Software
Enterprise Marketing Automation