Call Center IVR Software

Visit our Voice overview to learn more about call center IVR software solutions from RightNow.

Most organizations use call center customer service for a variety of tasks. Beyond the incident management process, it can be used for sales lead management, feedback surveys, internal performance reporting, and more. By automating certain aspects of the call center with call center IVR software, your organization can bolster these facets of customer relations to drive continued sales and consistently improve customer service workflow models.
 

• Service - Because many customer inquiries are basic and similar, the ability to use call center monitoring software from RightNow to automate common service requests (such as account status, password resets, site location, hours of operation) not only gives your customers 24/7 access to the information they need, but affords your customer service team time to dedicate to more complicated customer needs.
• Sales - As a valuable sales lead management tool, you can set your call center IVR software parameters to automatically deliver sales leads to the most appropriate salesperson. Further, advanced call center monitoring software features provide an instant snapshot of valuable support information such as lead origin, previous communications with your organization, and more to assist your sales team in closing each sale.
• Answer Management/Feedback - Gone are the days of reactive customer service. Today, the companies that thrive are the ones that ask their customers for feedback. This way, small problems can be addressed before they become big problems - because big problems usually cost big money. With call center IVR software, you can offer your customers a simple feedback survey at the end of a call and use their responses to foster continued improvements.
• Analytics - Through powerful dashboard and reporting features, call center monitoring software from RightNow can capture valuable data related to first-call resolution, average call duration, effectiveness of automated systems, and more. This information feeds the initiatives that capitalize on new growth and revenue opportunities.

Call Center IVR Software From RightNow

Offer a better customer experience while simultaneously reducing internal costs with a flexible selection of Call Center Monitoring Software solutions from RightNow. To learn how, please visit our IVR Systems page.

For more about our Call Center IVR Software, as well as other call center monitoring software solutions from RightNow Technologies, please contact us today.