Are enterprise cloud vendors truly acting like cloud companies or are they just on-premise companies in cloud clothing?
Sadly, I think the answer is most often the latter. And it’s high time for this to change.
Tomorrow RightNow is holding an event in San Francisco where I’ll challenge the industry to make this change. After more than a decade of innovation on the technical side of SaaS, it’s time to turn our attention to how cloud vendors engage with clients, and deliver on the full promise of the cloud.
I invite you to listen in or join the conversation on twitter #rnowcsa
Way to step up RightNow!!! Putting this challenge forth is why you are who you are and why you do what you do, which is rid the world of bad customer experiences. I also loved “Time to Break Free” Hilariously accurate to say the least. Keep up the great work and keep the passion bucket full!!!!
Cheers and all the best,
Matt
Dear RightNow,
Wow! I wish I had thought of your company idea.
You are really doing it! I had the most wonderful experience with one of your client companies and all I can say is, AWESOME!
I wish you continued success. If you remain with the integrity of your “Mission” for this program I foresee you being huge!
Thanks!
Ultimately our success will be judged by our client’s customers.
greg