Social Expansion

Today we have taken another step forward in our mission to rid the world of bad experiences; we have signed a definitive agreement to acquire HiveLive. This will combine our CRM solution with HiveLive’s innovative social platform for customer support, engagement and loyalty, and ideation communities to help organizations maximize every opportunity to deliver great customer experiences.

 Our clients have been asking for more social web functionality. With the addition of HiveLive, we meet all the customer experience needs of consumer-focused organizations today, with market-leading e-service capabilities, a robust contact center solution, and now an innovative social platform. It is that unmatched combination of customer experience and social expertise that gives us a much expanded opportunity to help our clients deliver the very best possible experiences to their customers.

 Join us at the RightNow Summit next month to see a demonstration of HiveLive.