RightNow Acquires Q-go

I am excited to announce RightNow’s acquisition of Q-go. Q-go’s natural language search technology is a powerful addition to RightNow CX and will help us redefine the way consumers experience a brand. With the addition of Q-go, we are going to elevate great customer experiences from the support page to the home page. Let me explain…

Often consumers get lost or aggravated on a website; they know what they are looking for but struggle to find it.  Even after completing a search request, consumers frequently receive irrelevant or confusing results that only increase their frustration. For example, “check my cash” and “cash my check” have similar words, but very different intents and meanings.  Without a search solution that understands the true intent, consumers waste time wading through irrelevant results.

Using the Q-go Natural Language Search technology, we are now offering the RightNow CX Intent Guide which understands the intent behind what a web site visitor is seeking and immediately delivers the relevant content. By capturing queries, understanding intent, and matching that to high-value content, RightNow CX Intent Guide can improve consumers’ online experiences, increase customer loyalty and drive sales.

In addition to adding great technology to the CX Suite, the acquisition of Q-go will also help RightNow gain additional critical mass in Europe with approximately 60 new brand name clients and 70 talented employees.

You can learn more about our Q-go acquisition here.