RightNow – On Demand CX Software

I recently met with Chris Dorobek of Federal News Radio to talk about cloud computing in government. We addressed tough questions like is the cloud “safe” enough for state, local and Federal agencies? Does it “make sense” for them to take advantage of the new AppStores that are popping up everywhere, like Apps.Gov? Is SaaS [...]

Today, the U.S. military in Afghanistan is using Twitter to help counter Taliban propaganda, the city of San Francisco uses Twitter to allow citizens to report non-emergency issues such as pot-holes and the Centers for Disease Control and Response uses Twitter to help prepare for and respond to public health emergencies. As Twitter adds [...]

I often hear that even though the SaaS delivery model is cool and innovative, success in the market is limited by who can take advantage of it.  Sure, SaaS works for shoe companies, small machine manufacturers, and ecommerce retailers, but it can’t work for everyone.  This criticism isn’t unlike objections heard about the automobile (“It [...]

I was recently in Washington DC where I attended a RightNow Government Executive Exchange. The mandate from the new Obama Administration was the primary topic of discussion; efficiency and transparency. We spent about 4 hours discussing how each of the agencies was working to meet this new mandate.