RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Find more Summit 09 CX information below:
Keynote Video
Keynote Audio Recording
Keynote slides
Ongoing thoughts about innovation
I was intrigued with this quote from a 2008 article in the Harvard Business Review.
“The myth of creative genius is resilient: We believe that great ideas pop fully formed out of brilliant minds, in feats of imagination well beyond the abilities of mere mortals. But what [innovative teams] accomplish is neither a [...]
Ongoing thoughts about innovation
I have been studying innovation. Continuous innovation is critical to most businesses, and ours is no exception. Innovation must be woven into the very fabric of our culture. Fortunately we have a long history of innovation; we pioneered web self-service, invented and made practical self-learning knowledge bases, were first to market with [...]
You have my commitment that, although we are not perfect, we will do everything in our power to be truthful and complete in our answers to your questions, work hard to keep our commitments and if we cannot do something tell you plainly that we cannot and why – even if that means walking away from your business.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.