RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
In total I visited 216 individual clients, prospects and partners during 2008. I wanted to share a few of my observations.
Americans want change, and they we are getting it in spades. Unfortunately, the change we are experiencing today is mostly showing up in evaporated credit and restricted consumer spending.
Belt tightening will ripple through our entire economy, but this does not necessarily mean trouble for all.
At our annual user conference I’ve had hundreds of conversations and one thing is clear— even with the market meltdown companies continue to invest in customer care.
In a recession, only approve projects with a positive near term ROI and invest in your customers.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.