RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
We asked Claudia Lowman, general manager of consumer customer support at RealNetworks about the importance of customer experience. Check out what she had to say!
What makes a great customer experience at RealNetworks?
Claudia: I believe the best customer experience is one that doesn’t require support. That means that the product or service is intuitive, [...]
What will consumer care look like in 5 years? Here is what I think:
· The Need for Speed – Instant messaging, texting and twitter have all contributed to make consumers expect immediate responses to their questions. Consequently companies need strategies to address these rising expectations without driving up costs. The pace [...]
Over the next couple of years, more and more companies will take the plunge into delivering a more “social” customer service experience, to better engage with customers while also improving efficiency.
Software vendors are ramping up, and customer-centric leaders are charting the future. Like iRobot, the company that makes the Roomba, a vacuum-cleaning robot that [...]
Claudia Lowman,
General Manager of Customer Support
RealNetworksClaudia Lowman is the General Manager of Customer Support for RealNetworks, the leading creator of digital media services and software brands Rhapsody, RealArcade and RealPlayer. She is a passionate leader committed to delivering outstanding customer support that enhances the customer experience and improves overall customer satisfaction and retention.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
BobThompson,
Guest Blogger
CEO, CustomerThinkBob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and founder of CustomerThink.com.