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Customer Experience Blog

The Voice of the Customer

Posted on February 13th, 2009 by
Greg Gianforte

The best way to ensure that customer feedback is actionable is to automate the process of soliciting, collecting and reporting on customer input throughout the business. In today’s world, this is a tall task for most organizations.

  • Greg GianforteGreg Gianforte,
    CEO and Founder
    RightNow

    A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.

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