RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
We are entering an era where collaboration with customers is at the center of everything we do, and the social web has accelerated this shift in customer expectations and engagement. Here are my five tips on how to tap into the social web:
1. Google is King
Your brand needs to be #1 on the searches that matter. [...]
Over the next couple of years, more and more companies will take the plunge into delivering a more “social” customer service experience, to better engage with customers while also improving efficiency.
Software vendors are ramping up, and customer-centric leaders are charting the future. Like iRobot, the company that makes the Roomba, a vacuum-cleaning robot that [...]
We have previously talked publically about the uptick we are seeing in companies implementing web chat as a new customer communication channel to complement traditional phone calls and email. Even organizations like Medicare now offer web chat as an alternative customer communication channel.
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.
BobThompson,
Guest Blogger
CEO, CustomerThinkBob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and founder of CustomerThink.com.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.