RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Wow, it has been an exciting two weeks. We had a great Summit with our clients at the Broadmoor in Colorado last week where we unveiled RigthNow CX, the customer experience suite. As many of you saw, I had some fun with Dave Carrol, the United Breaks Guitars guy on stage as well and, thanks [...]
We asked Claudia Lowman, general manager of consumer customer support at RealNetworks about the importance of customer experience. Check out what she had to say!
What makes a great customer experience at RealNetworks?
Claudia: I believe the best customer experience is one that doesn’t require support. That means that the product or service is intuitive, [...]
At anytime, but especially during these current economic times, saving time, money and skilled employees is of paramount concern! In the area of Customer Service, saving all three is critical. Arguably, one of a company’s most valued assets is their customer service – whether first-, second- or third-tier, and making sure vendors, franchisees, [...]
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.
Claudia Lowman,
General Manager of Customer Support
RealNetworksClaudia Lowman is the General Manager of Customer Support for RealNetworks, the leading creator of digital media services and software brands Rhapsody, RealArcade and RealPlayer. She is a passionate leader committed to delivering outstanding customer support that enhances the customer experience and improves overall customer satisfaction and retention.
Danamichele Brennen,
Guest Blogger
Jackson HewittDanamichele is the Chief Technology Officer for Jackson Hewitt Tax Service, one of the nation’s largest tax preparation companies. She is responsible for overseeing all technology, technology strategic development and customer support.