RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Earlier this month I attended Gartner’s EMEA CRM Summit in London, where, I’m delighted to note, yet another RightNow customer won the Gartner CRM Excellence Award. The award highlights world-class CRM initiatives.
A consistent theme during recent customer and prospect visits is the increased emphasis being placed on revenue generation in the service organization. This has been long overdue. Most companies have a customer service department full of staff trying to get people off the phone as…
Joseph Brown,
Vice President and General Manager EMEA
RightNowJoe is responsible for leading business growth across RightNow’s vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 2005 to spearhead its voice-enabled CRM strategy.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.