Taking Home The Gold

Recently, I was in LA attending the Gartner Customer 360 Summit, where I had the honor of accepting a Gartner & 1to1 Media CRM Excellence Award on behalf of drugstore.com. Our team was so excited to win this award because it truly recognizes the importance we place on ensuring excellent customer experiences.  Gartner asked me to spend 30 minutes with attendees sharing how we were able to create a customer experience that helped build our brand while saving money and increasing revenue. For those that were unable to attend the event, here are the slides I shared with attendees: