Ted joined RightNow in October 2009 and is Vice President of RightNow’s contact center business. Ted is passionate about delivering great customer experiences on a global scale. Prior to joining RightNow, he was based in Singapore and led Genesys’ voice platform sales for Asia Pacific. Ted has also served in global leadership roles in sales, marketing, and product management with Avaya, AT&T, and Edify (now Convergys).
I’m excited about our November 2010 product announcement. It includes a new offering from RightNow called Voice Experience Manager. The voice channel is such a critical channel in the contact center – industry data shows that over 80% of all inbound customer interactions to the contact center still come in over the telephone. RightNow’s Voice Read More »
I just returned from spending a few weeks in the Asia Pacific region. A highlight of my trip was a series of joint seminars we did with Frost & Sullivan and some of our key regional partners. The seminars provided a snapshot of the wildfire-like growth in social media and how customers have happily left Read More »
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