Lisa Larson is the Director of Customer Care for drugstore.com, a leading online retailer of health, beauty, vision and pharmacy products. She is committed to delivering outstanding customer support that enhances the customer experience and improves overall customer satisfaction and retention.
Recently, I was in LA attending the Gartner Customer 360 Summit, where I had the honor of accepting a Gartner & 1to1 Media CRM Excellence Award on behalf of drugstore.com. Our team was so excited to win this award because it truly recognizes the importance we place on ensuring excellent customer experiences. Gartner asked me Read More »
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