Laef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.
One of the great things about my job (other than working for RightNow of course ) is being able to network and dialog with customers from our diverse marketplace. They say that variety is the spice of life and perhaps that is why I enjoy learning about the myriad of experiences, opportunities, Read More »
I recently used the analogy of an oil change to illustrate how we make decisions to obtain a service rather than doing things ourselves. But like many analogies, when pushed too far they begin to break down. After all, there is a limit to how much a relatively mundane activity like an oil Read More »
I took my car into one of those quick lube places the other day for an oil change. If you knew me personally, you’d be shocked. I’m one of those guys who believe that changing your own oil is a matter of manly honor, or at least a way to demonstrate my intrinsic value as Read More »
This analysis of SaaS seems to position the category as fundamentally sick, even though 90% of the respondents indicated they were keeping their investments or growing them.
I often hear that even though the SaaS delivery model is cool and innovative, success in the market is limited by who can take advantage of it. Sure, SaaS works for shoe companies, small machine manufacturers, and ecommerce retailers, but it can’t work for everyone. This criticism isn’t unlike objections heard about the automobile (“It Read More »
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