John joined RightNow in September 2009 with the acquisition of HiveLive and now heads up social solutions as Vice President of RightNow Social. As CEO and founder of HiveLive, John has been a notable figure and thought leader in the social media space for several years, and continues to contribute to RightNow's social vision.
“We form networks because the benefits of a connected life outweigh the costs.”
I attended the TED conference last week and had the pleasure of seeing Nicholas Christakis of Harvard University speak. (I’ll link to the video as soon as they post it; meanwhile, you can read about it on wired.com). Christakis explores the science behind Read More »
When it comes to delivering exceptional customer experiences via the social web, it’s time to get back to basics. Sure the technologies and the networks are new, but the business fundamentals are not: companies need to understand what their customers want, solve their problems quickly, and interact with them one on one. These are all Read More »
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