Joe is responsible for leading business growth across RightNow's vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 2005 to spearhead its voice-enabled customer experience strategy.
Looking back at last year, I am shocked by how many companies still seem to hold the view that the customer experience is their agenda to set. With a certain degree of arrogance — or is it ignorance — they ignore their customers’ desires and carry on regardless – with dire consequences.
So how do consumers Read More »
Earlier this month I attended Gartner’s EMEA CRM Summit in London, where, I’m delighted to note, yet another RightNow customer won the Gartner CRM Excellence Award. The award highlights world-class CRM initiatives.
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