With RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete customer experience solutions.
We are a few days away from kicking off our global Summits. First, we will be at the beautiful Broadmoor in Colorado Springs, October 24-26. Then we head to the Celtic Manor, UK, October 31 – November 2; and we will wrap up on the Gold Coast in Queensland, Australia November 8 – 10.
Attending our Read More »
It is no surprise that consumer behaviors have changed. Social channels have sparked the ability for consumers to broadcast their opinions. This has raised the bar for customer experience and changed the rules of engagement.
Those who successfully navigate this customer experience (CX) challenge will see repeat business climb, turning customers into brand advocates. On the Read More »
I am pleased to announce the winners of the RightNow Customer Service Week Video Contest. I want to thank all of our participants, we were excited by the creativity and passion our clients put into their videos.
1st place goes to Big Fish Games, taking home a flat screen TV and Wii!
Showcasing their commitment to customer Read More »
We recently released our annual Customer Experience Impact Report, and it is one more big reminder that consumer expectations continue to increase. The brands that are paying attention are winning big, and those that don’t are losing big.
It’s a global reality that RightNow and our clients are seeing every day-consumers have changed and they aren’t Read More »
At RightNow our mission is to rid the world of bad experiences and we like to recognize organizations that focus every day on delivering exceptional customer experiences. This year, for Customer Service Week, we hosted a video contest and we were blown away by the time and energy our clients invested in producing funny, creative Read More »
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