The Nikon Customer Experience Acid Test
Posted on July 14, 2011by Harley ManningThis blog was written by Harley Manning, vice president research director at Forrester Research and originally posted on the Forrester’s Customer Experience Professionals blog.
You all know Nikon, which has more than $8 billion in annual revenue and 26,000 employees worldwide. At Forrester’s Customer Experience Forum, 2011, we also got to know David Dentry, general manager of customer relations Read More »