A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 800 employees worldwide and more than $100 million in revenue.
Nothing substitutes for the voice of the customer. Unblemished truth is vital to effective decision making in any business, and in no place is this more real than directly from the mouth of our customers. I have written in the past about RightNow’s VOC program, but personally visiting clients adds another insight dimension. That is Read More »
I am excited to announce RightNow’s acquisition of Q-go. Q-go’s natural language search technology is a powerful addition to RightNow CX and will help us redefine the way consumers experience a brand. With the addition of Q-go, we are going to elevate great customer experiences from the support page to the home page. Let me Read More »
2010 has been an exciting year for RightNow. We have seen a dramatic acceleration in our revenue growth rate and we see a promising future ahead. In Q3 we saw total revenue growth of 25% Y/Y and recurring revenue growth of 30% Y/Y making us one of the fastest growing public SaaS firms.
I believe there Read More »
I’ve just returned from our EMEA Summit at the prestigious Celtic Manor in Wales – those of you who are golf fans will know that the venue hosted the Ryder Cup earlier this month. This was our 7th European Summit and we had attendees from across Europe, including Belgium, Denmark, Germany, Gibraltar, Finland, Italy, Netherlands, Read More »
Yesterday I wrote about the customer experience imperative and why we all need to take immediate action to address this pressing business issue. In follow up, I’d like to share some suggestions for how you can do this.
I do hundreds of client visits each year and the number one request I get is that clients Read More »
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