A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 800 employees worldwide and more than $100 million in revenue.
To thrive in today’s consumer-empowered environment, brands need to deliver the very best possible customer experiences when, where and how consumers want it. The Annual Customer Experience Impact report shows, yet again, the importance of customer experience; consumers demand it, they will pay more for it and if we don’t deliver, the repercussions can be Read More »
Today we kicked off RightNow’s Global Summit series at the Broadmoor in Colorado Springs; we’ve been examining how organizations around the globe are transforming their businesses and placing customer experience at the heart. While other vendors struggle to address this growing market, RightNow still sits exclusively in the leadership position with a fully integrated CX Read More »
As professionals one of the most precious assets we spend is our time, yet few of us are formally trained to be good stewards of our time.
I regularly teach a class at RightNow on time management to all employees interested in taking it. I have done this for years. Why do I spend my time Read More »
Some would say the purpose of work is to get a paycheck, but if you view work that way you will never be deeply satisfied; you will be just putting in your time. I believe it is impossible to sustain passion for a paycheck alone. You must find the higher purpose in your work.
That higher Read More »
I’ve done more than 100 individual customer visits so far this year.
At a recent meeting with a large Australian retail bank, the new GM of Marketing and Customer Experience said, “We were all hired to support the new CEO’s goal to differentiate based on customer experience.” The “we” she was referring to was herself, as Read More »
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