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Archive for Greg Gianforte

Good from Bad?

Posted on January 25th, 2010

Can good come from bad?  The answer is yes at United Airlines.
Many of you know about the media frenzy that followed Dave Carroll’s visit to the RightNow User Summit last fall.  The story of United Airlines losing his luggage while he was on his way to speak to 750 customer service executives about them breaking [...]


Helping Haiti

Posted on January 18th, 2010

Already the poorest nation in the Western Hemisphere, the Haitian people are desperately in need of help after the devastating earthquake.  In response, RightNow has extended our charitable donation matching program for employee donations to Haiti earthquake relief organizations.  I encourage all of you to help in whatever way you can as well.
A few examples of [...]


Happy New Year

Posted on January 5th, 2010

I am very excited about 2010, and look forward to working with our 800+ employees and nearly 2,000 clients to deliver exceptional experiences in the New Year.


2009 Customer Visits

Posted on December 21st, 2009

As many of you know, I do lots of 1-on-1 customer and prospect visits each year. Nothing substitutes for being at the coal face. Here are three top level takeaways from this year’s 150 or so visits:
Changing Titles
In 2008 the highest ranking title of the people I was meeting with included the words [...]


Word of Mouth

Posted on November 9th, 2009

Customer word of mouth (WOM) can build up or tear down your company. And today, with each consumer empowered with social networking loudspeakers to broadcast their voice, the reach of every consumer has been magnified. What consumers are saying about you has never been more important.
But, only two types of consumers take the [...]


  • Greg GianforteGreg Gianforte,
    CEO and Founder
    RightNow

    A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 800 employees worldwide and more than $100 million in revenue.

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