You Have the Staff for Social Customer Engagement
Posted on July 22, 2011by Ginger ConlonCustomers are looking for service and information online, that’s a given. Companies’ response plans…that’s often unknown. Organizations are responding to customers’ complaints and inquiries in myriad ways, including hiring interns or agencies, creating a social taskforce, or taking an ad hoc approach where they may have marketing or customer service staffers track online interactions as Read More »