David leads RightNow’s global solution strategy, including product management, service marketing, and product marketing.
What a week! I’m writing to you from Austin, Texas where I have spent the past four days at South by Southwest. This internationally recognized interactive, music and film event attracts thousands from around the globe to discuss what’s next in technology and specifically social media. It is fantastic to be here in Austin and Read More »
2011 is shaping up to be an exciting year. I’m pleased to share that RightNow will be heading southwest – to South by Southwest (SXSW), that is. This internationally recognized interactive, music and film event attracts digerati from around the globe to discuss what’s next in technology. I’ll be headlining a session at SXSW Interactive Read More »
The world doesn’t need another generic platform-as-a-service. It needs specialty platforms that deliver better business results, faster. Our specialty is customer experience, and that’s why I’m so pleased that we’ve delivered the first customer experience cloud platform.
The cycle times for our industry used to be much, much longer. With a convenient location, the right products, and polite interpersonal relationships, a single store could serve an enduring set of customers for generations.
Consumers have changed. The internet places unlimited information and countless choices at their fingertips. The social web gives them a voice Read More »
In the world of social computing, just like in the real world, you really have only two options. You can either host the party by providing your customers a place to gather, discuss, rant, brag, or just people watch. Or you can attend someone else’s party to eat their food, gather, gossip, and answer questions.
But, Read More »
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