Claudia Lowman is the General Manager of Customer Support for RealNetworks, the leading creator of digital media services and software brands Rhapsody, RealArcade and RealPlayer. She is a passionate leader committed to delivering outstanding customer support that enhances the customer experience and improves overall customer satisfaction and retention.
I’m writing from Orlando, FL, the venue for the Call Center Week’s “The Summit” where I participated on a panel discussion “Right Shoring and Right Sourcing” with Tim Searcy, CEO of American Teleservices Association, Jasen Shirley of Cross Country Home Services and Darren Lyons of 1-800flowers.com. It was a lot of fun!
While here, I’ve taken Read More »
I was thrilled to receive an Enterprise-Wide Silver CRM Excellence Award from Gartner & 1to1 Media at the Gartner Customer 360 Summit 2010 conference held in Los Angeles this week on behalf of RealNetworks customer support. It was an honor to be selected and to share the stage with other winners this year, including Read More »
My head is spinning! I just spent the past few days attending a customer executive forum on customer experience management sponsored by the publishers of CRM Magazine and facilitated by Strativity Group, a global customer experience research and consulting firm that has helped customers design and implement customer experience strategies. It was an Read More »
Last week I had the opportunity and privilege to attend an CX Excellence Council networking event sponsored by RightNow and hosted at the beautiful Nike campus just outside of Portland, Oregon. It was a unique opportunity to spend a half a day and evening with nine customer support management peers talking shop. The size of Read More »
We asked Claudia Lowman, general manager of consumer customer support at RealNetworks about the importance of customer experience. Check out what she had to say!
What makes a great customer experience at RealNetworks?
Claudia: I believe the best customer experience is one that doesn’t require support. That means that the product or service is intuitive, Read More »
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