RightNow – On Demand CX Software
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Archive for August, 2009
We asked Claudia Lowman, general manager of consumer customer support at RealNetworks about the importance of customer experience. Check out what she had to say!
What makes a great customer experience at RealNetworks?
Claudia: I believe the best customer experience is one that doesn’t require support. That means that the product or service is intuitive, [...]
One of the many benefits of being headquartered in a place like Bozeman, Montana is the opportunity to get our global teams together for some outdoor fun. At the end of July we held our annual Global Marketing Summit in Bozeman with employees from Tokyo, Sydney, London, Munich, San Francisco, Dallas and Washington D.C.. [...]
Claudia Lowman,
General Manager of Customer Support
RealNetworksClaudia Lowman is the General Manager of Customer Support for RealNetworks, the leading creator of digital media services and software brands Rhapsody, RealArcade and RealPlayer. She is a passionate leader committed to delivering outstanding customer support that enhances the customer experience and improves overall customer satisfaction and retention.
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.