RightNow – On Demand CX Software
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Archive for July, 2009
We are entering an era where collaboration with customers is at the center of everything we do, and the social web has accelerated this shift in customer expectations and engagement. Here are my five tips on how to tap into the social web:
1. Google is King
Your brand needs to be #1 on the searches that matter. [...]
This analysis of SaaS seems to position the category as fundamentally sick, even though 90% of the respondents indicated they were keeping their investments or growing them.
Three lessons learned in a quest, to find not just satisfaction with work, but deep satisfaction with life as well
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.
Laef Olson,
Chief Information Officer
RightNow TechnologiesLaef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.