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Customer Experience Blog

Archive for July, 2009

Social CRM and the C Suite

Posted on July 28th, 2009 by
Jason Mittelstaedt

We are entering an era where collaboration with customers is at the center of everything we do, and the social web has accelerated this shift in customer expectations and engagement. Here are my five tips on how to tap into the social web:
1. Google is King
Your brand needs to be #1 on the searches that matter. [...]


Gartner Gets SaaSy

Posted on July 9th, 2009 by
Laef Olson

This analysis of SaaS seems to position the category as fundamentally sick, even though 90% of the respondents indicated they were keeping their investments or growing them.


Finding Satisfaction

Posted on July 8th, 2009 by
Greg Gianforte

Three lessons learned in a quest, to find not just satisfaction with work, but deep satisfaction with life as well

  • Jason MittelstaedtJason Mittelstaedt,
    Chief Marketing Officer
    RightNow Technologies

    With RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.

  • Laef OlsonLaef Olson,
    Chief Information Officer
    RightNow Technologies

    Laef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.

  • Greg GianforteGreg Gianforte,
    CEO and Founder
    RightNow

    A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.

  • Back to RightNow
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