RightNow – On Demand CX Software
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Archive for June, 2009
What will consumer care look like in 5 years? Here is what I think:
· The Need for Speed – Instant messaging, texting and twitter have all contributed to make consumers expect immediate responses to their questions. Consequently companies need strategies to address these rising expectations without driving up costs. The pace [...]
Today, the U.S. military in Afghanistan is using Twitter to help counter Taliban propaganda, the city of San Francisco uses Twitter to allow citizens to report non-emergency issues such as pot-holes and the Centers for Disease Control and Response uses Twitter to help prepare for and respond to public health emergencies. As Twitter adds [...]
At anytime, but especially during these current economic times, saving time, money and skilled employees is of paramount concern! In the area of Customer Service, saving all three is critical. Arguably, one of a company’s most valued assets is their customer service – whether first-, second- or third-tier, and making sure vendors, franchisees, [...]
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
Kevin Paschuck,
Vice president of Public Sector
RightNowKevin leads all RightNow sales activity which includes Federal Civilian Government, Department of Defense, Intelligence Community, Higher Education and State & Local Government. He has been a leader in information technology sales and sales management for more than 12 years.
Danamichele Brennen,
Guest Blogger
Jackson HewittDanamichele is the Chief Technology Officer for Jackson Hewitt Tax Service, one of the nation’s largest tax preparation companies. She is responsible for overseeing all technology, technology strategic development and customer support.