RightNow – On Demand CX Software

One of the terrific things about living in Montana is the accessibility of the outdoors. Last Friday after work I drove to a favorite lake and camped on public land for the weekend with a buddy of mine. We go every year about this time because the ice is just coming off the [...]

Over the next couple of years, more and more companies will take the plunge into delivering a more “social” customer service experience, to better engage with customers while also improving efficiency.
Software vendors are ramping up, and customer-centric leaders are charting the future. Like iRobot, the company that makes the Roomba, a vacuum-cleaning robot that [...]

I often hear that even though the SaaS delivery model is cool and innovative, success in the market is limited by who can take advantage of it.  Sure, SaaS works for shoe companies, small machine manufacturers, and ecommerce retailers, but it can’t work for everyone.  This criticism isn’t unlike objections heard about the automobile (“It [...]

You have my commitment that, although we are not perfect, we will do everything in our power to be truthful and complete in our answers to your questions, work hard to keep our commitments and if we cannot do something tell you plainly that we cannot and why – even if that means walking away from your business.