RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Archive for October, 2008
What makes a great customer experience at BT is getting it right the first time, every time and providing the information the customer needs at the time they need it and in the format of their choice.
Thoughts on Customer Experience come from the VP of Customer & Pharmacy Services at drugstore.com
A great customer experience is one that a customer remembers for its expression of appreciation for a customer’s interest or business.
At our annual user conference I’ve had hundreds of conversations and one thing is clear— even with the market meltdown companies continue to invest in customer care.
In a recession, only approve projects with a positive near term ROI and invest in your customers.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.