RightNow – On Demand CX Software
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Archive for September, 2008
A consistent theme during recent customer and prospect visits is the increased emphasis being placed on revenue generation in the service organization. This has been long overdue. Most companies have a customer service department full of staff trying to get people off the phone as…
Retailers are realizing that their growth and profitability is being determined by customer loyalty.
At the Gartner CRM Summit near Washington DC earlier this week customer experience took center stage at the event. Delivering a great customer experience is the key for any organization that wants to remain competitive.
More and more companies are giving a senior executives a title that includes “Customer Experience.” One multi-billion dollar computer peripheral manufacturer now has a…
In a recent Forbes/Gartner survey, C-level executives were asked about their most pressing business issue. Of 50 choices the #1 answer was “retaining and enhancing relationships with existing customers.” Execs ranked taking care of customers higher than…
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.