RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Customer word of mouth (WOM) can build up or tear down your company. And today, with each consumer empowered with social networking loudspeakers to broadcast their voice, the reach of every consumer has been magnified. What consumers are saying about you has never been more important.
But, only two types of consumers take the [...]
Wow, it has been an exciting two weeks. We had a great Summit with our clients at the Broadmoor in Colorado last week where we unveiled RigthNow CX, the customer experience suite. As many of you saw, I had some fun with Dave Carrol, the United Breaks Guitars guy on stage as well and, thanks [...]
Find more Summit 09 CX information below:
Keynote Video
Keynote Audio Recording
Keynote slides
In my previous blog I wrote that online communities have hard ROI associated with them and are logical first steps in any social strategy. I’d like to expand on this and explain the six types of online communities I think will deliver the most significant return on investment for consumer-oriented organizations.
1. Customer support communities
Most organizations [...]