Social networks and blogs are the 4th most popular online activities. Ten percent of all time spent on the Internet is focused on social media sites. There are over 500 million users on Facebook today. Eighty percent of companies will use LinkedIn as a primary tool. YouTube has more than 75 billion video streams. Twitter has more than 20 million unique visitors per month.
We recently announced the new RightNow CX Cloud Platform. This is a huge milestone for our company and culminates years of software development effort. I believe the new capabilities significantly expand our market opportunity by allowing us to better serve our existing clients and create opportunities with new clients.
RightNow hosted the inaugural Government Partner Forum on August 17th in McLean, VA where we invited systems integrators, resellers, government contracting companies, and technology, hardware and software companies to share best practices and foster partnerships that will provide solutions, services and expertise to help government organizations deliver on their missions.
The world doesn’t need another generic platform-as-a-service. It needs specialty platforms that deliver better business results, faster. Our specialty is customer experience, and that’s why I’m so pleased that we’ve delivered the first customer experience cloud platform.
Recently, I was in LA attending the Gartner Customer 360 Summit, where I had the honor of accepting a Gartner & 1to1 Media CRM Excellence Award on behalf of drugstore.com. Our team was so excited to win this award because it truly recognizes the importance we place on ensuring excellent customer experiences. Gartner asked me [...]
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