RightNow – On Demand CX Software
1-866-360-7669RightNow delivers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Can good come from bad? The answer is yes at United Airlines.
Many of you know about the media frenzy that followed Dave Carroll’s visit to the RightNow User Summit last fall. The story of United Airlines losing his luggage while he was on his way to speak to 750 customer service executives about them breaking [...]
Already the poorest nation in the Western Hemisphere, the Haitian people are desperately in need of help after the devastating earthquake. In response, RightNow has extended our charitable donation matching program for employee donations to Haiti earthquake relief organizations. I encourage all of you to help in whatever way you can as well.
A few examples of [...]
The end of the year was far from the end of Dave Carroll’s ‘United Breaks Guitars’ groundswell. To see the latest, tune in to The View broadcast this morning where he updates the world on his ongoing saga (video below). For those of you who attended RightNow’s Summit this year at the Broadmoor, you saw this [...]
I am very excited about 2010, and look forward to working with our 800+ employees and nearly 2,000 clients to deliver exceptional experiences in the New Year.
As many of you know, I do lots of 1-on-1 customer and prospect visits each year. Nothing substitutes for being at the coal face. Here are three top level takeaways from this year’s 150 or so visits:
Changing Titles
In 2008 the highest ranking title of the people I was meeting with included the words [...]
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 800 employees worldwide and more than $100 million in revenue.
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete customer experience solutions.