RightNow – On Demand CX Software
1-866-360-7669RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more.
Wow, it has been an exciting two weeks. We had a great Summit with our clients at the Broadmoor in Colorado last week where we unveiled RigthNow CX, the customer experience suite. As many of you saw, I had some fun with Dave Carrol, the United Breaks Guitars guy on stage as well and, thanks [...]
Find more Summit 09 CX information below:
Keynote Video
Keynote Audio Recording
Keynote slides
In my previous blog I wrote that online communities have hard ROI associated with them and are logical first steps in any social strategy. I’d like to expand on this and explain the six types of online communities I think will deliver the most significant return on investment for consumer-oriented organizations.
1. Customer support communities
Most organizations [...]
In my last blog on social networking and success, I mentioned that this groundswell of consumer empowerment is creating an opportunity for organizations savvy enough to benefit from it. This entry provides a common sense, two-pronged approach to embrace the phenomenon and take advantage of the opportunity.
Step 1: Monitor conversations occurring on the social web.
I [...]
Jason Mittelstaedt,
Chief Marketing Officer
RightNow TechnologiesWith RightNow since 2000, Jason leads the global marketing team. He played a key role in transforming RightNow from a niche eService player into a publicly held company recognized as the industry’s leading provider of complete SaaS CRM solutions.
Greg Gianforte,
CEO and Founder
RightNowA serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.