RightNow – On Demand CRM Software

What will consumer care look like in 5 years? Here is what I think:
· The Need for Speed – Instant messaging, texting and twitter have all contributed to make consumers expect immediate responses to their questions. Consequently companies need strategies to address these rising expectations without driving up costs. The pace [...]

Today, the U.S. military in Afghanistan is using Twitter to help counter Taliban propaganda, the city of San Francisco uses Twitter to allow citizens to report non-emergency issues such as pot-holes and the Centers for Disease Control and Response uses Twitter to help prepare for and respond to public health emergencies. As Twitter adds [...]

At anytime, but especially during these current economic times, saving time, money and skilled employees is of paramount concern! In the area of Customer Service, saving all three is critical. Arguably, one of a company’s most valued assets is their customer service - whether first-, second- or third-tier, and making sure vendors, franchisees, [...]

In a recent conversation with Brent Leary and Paul Greenberg, I was asked “Why Montana?” I get this question a lot; Bozeman is not a typical location for a global business. I answered honestly, talking about the outdoors, hunting, fishing, hiking and camping. But, I forgot one important thing, the people in [...]

Today, the convergence of social networking trends with CRM is accelerating. Many business leaders have been caught off guard by the strong demand from their customers for social networking solutions that allow them to enhance customer service and improve their customer experience. The convergence has been so rapid, in fact, that many companies are [...]