David has been with RightNow since 2004 - first in the services side of the business and since 2007 as the Product Manager for the Customer Portal offering. David's remit covers all facets of the consumer web experience. His work interests cover a broad range of areas including accessibility, decision trees, mobile usage and provision of content created in RightNow but syndicated to external platforms.
We often find ourselves in an interesting position with other business leaders, many of whom are new to the concept of Accessible customer experiences. Our conversations sometimes go a little bit like this:
“Are your customer experiences accessible to people with disabilities?”
“I’m not sure, but I don’t think it’s that important because we don’t have [...]
Hi everyone!
I can tell you from experience that no Product Manager likes to fill in a ‘ Supports with Exceptions’ entry when compiling quarterly updates to company VPATs, particularly when we have been so passionate about closing accessibility gaps as quickly as humanly possible. With our RightNow CX February 2011 release, I am delighted to [...]
I have been wanting to write a post about accessibility and Google Chrome OS since… well, since December 20th, when Google sent me an early Christmas present. The CR48.
Of course, this post is way too late to be news, and there are many detailed web sites that explain the CR 48 much better than I [...]
I was recently trying to use aria-described by and aria-labelledby to improve the screen reader experience of our dialogs which are based on YUI. I was having trouble getting the attributes to work correctly in Internet Explorer and I went searching for a solution. Luckily, I found some resources posted by Steve Faulkner and learned [...]
We talked about the Script/Noscript dilemma in an earlier blog entry, and in addressing that topic, we were dealing with an issue that draws passionate opinions on both sides of the debate – whether javascript can be part of an accessible experience or whether it is fundamentally an inhibitor.
We are still working on a page [...]
Update: added screenshot below
Are you looking for a quick way to improve the accessibility of your site? We recently added ARIA Landmarks to our Customer Portal reference implementation and they were easy and fun to add.
Basically, landmarks provide a simple way for assistive technology users (for example screen reader users) to quickly jump [...]
Hello everyone,
Those of you with an interest in web usability in general and web accessibility in particular will be no doubt excited by the announcement on July 23rd by the United States Department of Justice of an Advance Notice of Proposed Rulemaking (ANPRM) governing accessibility on the web beyond Federal government. Not only is the [...]
Well, we took a long sabbatical as we feverishly worked through a number of projects with accessibility implications, including our Mobile and guided assistance initiatives. Boy, have we got a lot to talk about!
My struggle with Google Docs
I‘ve always been really excited about cloud computing in general, and I’ve been trying to use Google Docs [...]
Here at RightNow Technologies, we are always focusing on product quality. We believe our hard work has paid off and improved our product in many areas. Accessibility is no exception.
Our QA department has a rigorous testing process and won’t rest until we’ve created the best possible web user experience for our disabled users.
We thought it [...]
If your organization has customers in the UK we highly recommend you review the draft BS8878 standard. It provides new guidance and recommendations on the Disability and Discrimination Act.
Below are some experts from the document:
“It is not possible to provide a definitive specification for a fully accessible web site which will satisfy the requirements of [...]
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