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Contact Us My Briefcase is emptyHere at RightNow Technologies, we are always focusing on product quality. We believe our hard work has paid off and improved our product in many areas. Accessibility is no exception.
Our QA department has a rigorous testing process and won’t rest until we’ve created the best possible web user experience for our disabled users.
We thought it [...]
If your organization has customers in the UK we highly recommend you review the draft BS8878 standard. It provides new guidance and recommendations on the Disability and Discrimination Act.
Below are some experts from the document:
“It is not possible to provide a definitive specification for a fully accessible web site which will satisfy the requirements of [...]
When RightNow developed the Nov ’09 release of the customer portal, we wanted to make sure that we were able to go above and beyond ‘checklist compliance’ and actually make our technology usable for real disabled people.
The PAS 78 process was instrumental in guiding our efforts and served as the impetus to conduct extensive user [...]
As you may already know, we at Rightnow are on a mission to rid the world of bad experiences. When we say that, we mean it. Part of that commitment involves providing great web experiences for everyone. That last bit, “everyone”, is the part that really resonates with me and many others at RightNow. As [...]
With apologies to the Bard for horribly mangling the first line of one of his most famous soliloquies, this has probably been the most discussed and recurring topic of conversation that we’ve had in recent months within the accessibility team. Like the dilemma facing Hamlet, the choice and options available to us were equally as wrenching and paradoxical. How do [...]
Welcome to our brand new Accessibility blog!
2009 has been a very busy year for all of us involved in our accessibility efforts at RightNow, and I and the rest of the team working on our accessibility initiatives are going to be using this medium to communicate our philosophy on providing comparible access for all users regardless [...]
Dallas Despain,
Customer Portal Developer
RightNow TechnologiesDallas has been working in Web Development since 2001 and has been with RightNow since 2006. He started doing bug fixes in Current Engineering and moved to the Customer Portal Development team in early 2008. In all his projects, accessibility has been in the front of his mind and he enjoys knowing that making the effort to design accessibly helps millions of people access information on the internet.
Ben Werner,
Usability Engineer
RightNow TechnologiesBen is a board certified Associate Human Factors Professional and studied Human-Computer Interaction at the University of Minnesota, where he received his Master’s degree. He also holds bachelor degrees in Computer Science and Psychology from the University of St. Thomas.
David Fulton,
Product Manager
RightNow TechnologiesDavid has been with RightNow since 2004 – first in the services side of the business and since 2007 as the Product Manager for the Customer Portal offering. David’s remit covers all facets of the consumer web experience. His work interests cover a broad range of areas including accessibility, decision trees, mobile usage and provision of content created in RightNow but syndicated to external platforms.