Accessibility Blog

Posted on February 21st, 2011 by

Hi everyone!
I can tell you from experience that no Product Manager likes to fill in a ‘ Supports with Exceptions’ entry when compiling quarterly updates to company VPATs, particularly when we have been so passionate about closing accessibility gaps as quickly as humanly possible. With our RightNow CX February 2011 release, I am delighted to [...]

Posted on January 17th, 2011 by

I have been wanting to write a post about accessibility and Google Chrome OS since… well, since December 20th, when Google sent me an early Christmas present. The CR48.
Of course, this post is way too late to be news, and there are many detailed web sites that explain the CR 48 much better than I [...]

Posted on November 18th, 2010 by

I was recently trying to use aria-described by and aria-labelledby to improve the screen reader experience of our dialogs which are based on YUI. I was having trouble getting the attributes to work correctly in Internet Explorer and I went searching for a solution. Luckily, I found some resources posted by Steve Faulkner and learned [...]

Posted on August 25th, 2010 by

We talked about the Script/Noscript dilemma in an earlier blog entry, and in addressing that topic, we were dealing with an issue that draws passionate opinions on both sides of the debate – whether javascript can be part of an accessible experience or whether it is fundamentally an inhibitor.
We are still working on a page [...]

Posted on August 4th, 2010 by

Update: added screenshot below
Are you looking for a quick way to improve the accessibility of your site? We recently added ARIA Landmarks to our Customer Portal reference implementation and they were easy and fun to add.
Basically, landmarks provide a simple way for assistive technology users (for example screen reader users) to quickly jump [...]

Posted on August 3rd, 2010 by

Hello everyone,
Those of you with an interest in web usability in general and web accessibility in particular will be no doubt excited by the announcement on July 23rd by the United States Department of Justice of an Advance Notice of Proposed Rulemaking (ANPRM) governing accessibility on the web beyond Federal government. Not only is the [...]

Posted on July 2nd, 2010 by

Well, we took a long sabbatical as we feverishly worked through a number of projects with accessibility implications, including our Mobile and guided assistance initiatives. Boy, have we got a lot to talk about!
My struggle with Google Docs
I‘ve always been really excited about cloud computing in general, and I’ve been trying to use Google Docs [...]

Posted on February 12th, 2010 by

Here at RightNow Technologies, we are always focusing on product quality. We believe our hard work has paid off and improved our product in many areas. Accessibility is no exception.
Our QA department has a rigorous testing process and won’t rest until we’ve created the best possible web user experience for our disabled users.
We thought it [...]