RightNow Fact Sheet
The Company
RightNow Technologies, Inc., (NASDAQ: RNOW) provides organizations with industry-leading on demand solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers.
Approximately 1,800 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, Nikon and the Social Security Administration.
Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe, Asia and Australia.
Growth
RightNow has aggressive growth plans and is always looking for talented and motivated individuals. RightNow needs the best and the brightest to fuel our phenomenal growth and maintain our leadership in the industry. Please visit our careers page.
Solutions
RightNow provides a complete solution for real-time visibility across all customer-facing departments, maximizing the efficiency of your organization and helping to provide a superior customer experience.
RightNow
Service™
A unified, multi-channel solution from the
customer service experts, RightNow Service seamlessly captures
customer interactions from both traditional and online
channels—improving service quality and agent effectiveness.
RightNow
Sales™
An intuitive, easy-to-use sales automation solution, RightNow Sales
maximizes sales efficiency and productivity. Offering a complete view
of each opportunity and real-time visibility into the sales pipeline,
RightNow Sales provides the critical insight you need to drive revenue
more effectively.
RightNow
Marketing™
RightNow Marketing delivers the vital
marketing functionality to turn your ideas into reality, reduce the
complexity of campaign administration and provide the actionable
insight to track campaign impact.
Hosting
RightNow's customer service solutions are architected for delivery as hosted services. RightNow's hosted delivery model has proven to be extraordinarily effective in reducing deployment costs, accelerating time-to-benefit and reducing ownership costs. By implementing RightNow solutions as hosted services, our customers eliminate more than 50% of the ownership cost. In addition to the hosted offerings, RightNow also offers customers the option to host their own applications.
Expertise
RightNow brings unmatched customer service best practices drawn from more than 1,800 customer engagements in diverse industries including high tech, telecom, travel and hospitality, public sector, education and financial services. RightNow provides proactive best practices counsel to help our customers constantly optimize ROI in RightNow solutions and improve their customer care processes.
Accountability
RightNow is not like conventional software vendors that receive substantial upfront payment without accountability for business results. RightNow is committed to keeping the RightNow Promise to all our customers to ensure their interests are always fully protected.
- We will prove the value of our solutions.
- We will fairly and accurately represent the capabilities of our software.
- We will continually invest in our customers' success.
Partners
RightNow partners include Convergys, Dimension Data, Imnet (France), Infoco (Spain), Mitsui (Japan), Siemens (UK), SNT (Holland) and others.
Executive Management
Greg
Gianforte, CEO and Founder
Susan
Carstensen, COO
Jeff
Davison, CFO
Mike
Myer, Vice President of Development and CTO
Alan
Rassaby, Vice President of Legal and Risk Management, General
Counsel, Secretary
Jason
Mittelstaedt, CMO
Michael
Saracini, Vice President and General Manager, Americas
Steve
Daines, Vice President and General Manager, Asia/Pacific
Joseph
Brown, Vice President and General Manager, Europe, Middle East and
Africa
Scott
Creighton, Vice President of Business Development
Laef Olson, CIO
Media and Analyst Relations
Katie O'Connell, Corporate Communications Manager
925.674.1487 Phone
koconnell@rightnow.com
Headquarters
RightNow Technologies, Inc.
136 Enterprise Boulevard
P.O. Box 9300
Bozeman, MT 59718-9300
Voice: 406.522.4200
Toll free: 877.363.5678
Fax: 406.522.4227
Email: info@rightnow.com
Web: http://www.rightnow.com/
