RightNow Promise

The software industry has not done a good job of keeping their promises to customers. We believe this failure is primarily due to enterprise software becoming too complex and inflexible, and the "hit and run" business practices prevalent within the industry.

RightNow pledges to abide by the following promise when engaging with its customers:

1. We will prove the value of our solutions. The value of RightNow solutions is proven through quick, quantifiable results. We encourage you to participate in our pilot program to fully understand the solution and ensure it meets your business needs prior to making a large investment.
2. We will fairly and accurately represent the capabilities of our software. We will be realistic in communicating what business problems we can solve and you'll find that we're more likely to under promise and over deliver than to inflate your expectations.
3. We will continually invest in your success. We don't stop when the software is implemented. RightNow's customer success index monitors your solution providing optimization opportunities through our best practices education. We invest in you with our tune-up program, lifecycle management, education programs and customer events. Our product enhancements and direction are based on your feedback.

RightNow is committed to operating as an ethical software firm that keeps its promises to our customers.