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  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

Company

About Us

RightNow is a provider of on demand customer relationship management (CRM) solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 700 people, and serves over 1,900 organizations worldwide. RightNow is listed on the New York Stock Exchange under the symbol RNOW.

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Experience, Knowledge, And CRM Solutions Deliver Great Customer Experiences

The success of every consumer-focused company depends on making it easy and satisfying for people to do business with them. According to the Harris Interactive 2007 Customer Experience Impact Report, 80 percent of consumers will never to go back to a company after a negative experience while outstanding service is the number one reason customers stick around.  Excellent customer experiences are crucial to driving loyalty, advocacy, growth and differentiation. 

RightNow’s enterprise-class on demand CRM software systems give organizations the information and customer history needed to intelligently interact with consumers on the phone, via email, on the web or in online chat sessions. With RightNow, consumer-focused companies can also collect, analyze and act on customer feedback to quickly adapt to customer needs and changing market conditions.

View our RightNow CRM Suite pages for more information. 

The RightNow solutions are flexible, easy to configure, and fast to deploy since they are delivered as a service. RightNow is able to “go live” in an average of 45 days, much more quickly than traditional on-premise CRM vendors.

View our Technology pages for more information about on demand / SaaS CRM and our application platform.

Recognition

RightNow and our clients are widely recognized for success in delivering exceptional customer experiences, for example:
 
Two of RightNow’s premier clients, Electronic Arts (EA) and Shaklee Corporation, were selected as two of only three finalists for the Gartner North American 2007 CRM Excellence Award, with EA earning top honors. Another RightNow client, TomTom, was selected as a finalist at Gartner's EMEA CRM Summit.

View our Client Showcase.

Five years running, RightNow has been recognized by Nucleus Research for delivering significant return on investment for its clients. In 2008, Nucleus named Colorado Department of Revenue a winner for their deployment of RightNow which achieved return-on-investment (ROI) of 8,732 percent.

With top scores for company direction and customer satisfaction, RightNow won the 2008 CRM Service Award for Web Interaction Management. SearchCRM and Customer Inter@ction Solutions Magazine both named RightNow product of the year in 2007. 

View our Recent Awards.

According to Forrester Research, “RightNow is a good fit for [organizations] who need strong CRM with quick time-to-value [and for companies] who need more complete functionality than most midmarket options and the ability to start small without limiting future flexibility.”

Read what the industry analysts are saying.

RightNow prides itself on an unwavering commitment to our clients’ success  and continuous innovation to its outstanding customer experience and CRM product offerings.