Key Highlights Of The RightNow CX Cloud Platform Features

Mission Critical Operations

• Reliable: Disaster recovery, data redundancy, guaranteed SLA
• Secure: PCI, DSS, SAS70, SAS16, NIST FISMA, HIPAA
• Scalable: Operational visibility, Multi Tenant / Multi Version, Elasticity

App Builder

• Extensible: Customizable business objects
• Integrated: Open standards based architecture
• Configurable: Multi-channel experience design tools

Knowledge Foundation

• Collaborative: Socially Infused, collaborative knowledge
• Intelligent: Patented, self-learning, native multi-channel access
• Syndicated: Search engine optimized, knowledge syndication