Hear The Voice Of Your Constituents With RightNow’s Government Solutions

RightNow will help constituents quickly get the information they need from you, when they need it, across every communication channel.

Delivering Exceptional Customer Experiences

• Optimize the constituent experience cost-effectively, at every touchpoint
• Deliver consistent, accurate, and up-to-date information to constituents across all channels
• Gather feedback from constituents and take immediate action
• Leverage the power of the social web with social cloud-based monitoring and online customer community tools

Improving Contact Centers

• Significantly improve service levels across all channels
• Retain and fully leverage institutional knowledge
• Seamlessly support customers in 33 languages and dialects
• Reduce staffing requirements and increase productivity

Reducing Costs

• Increasing customer self-service up to 97%
• Reducing inbound email by 30 – 70%
• Reducing inbound calls by 10 – 30%
• Improving employee productivity by up to 20%
• Launch new initiatives with cloud pilots