A Better Experience With RightNow Federal Government Software

With RightNow CX you can easily deliver on open government initiatives to achieve transparency, citizen participation, and collaboration with the secure RightNow Government Cloud.

Delivering Open Government

• Deliver on the promise of open government with measurable results 
•  Streamline communications with other agencies
• Gather feedback from constituents and take immediate action
• Adhere to stringent U.S. government security and compliance requirements with a cloud-based solution, including U.S. Federal security standard FISMA (NIST 800-53) moderate compliance
• Communicate effectively—especially in times of emergency
• Leverage the power of the social web with social cloud-based monitoring and online customer community tools

Improving Contact Centers

• Significantly improve service levels across all channels
• Reduce inbound calls and emails
• Retain and fully leverage institutional knowledge
• Reduce incident escalations
• Empower agents with complete visibility of past customer interactions in RightNow’s multi-channel case management solution
• Reduce new agent/staff training time

Reducing Costs

• Increase customer self-service up to 97%
• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve employee productivity by up to 20%
• Launch new initiatives with cloud pilots